Privacy Policy

1. Introduction

At Zura Interiors, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, store, and protect the information you share with us when using our website or engaging with our services.

This policy complies with the Protection of Personal Information Act (POPIA) of South Africa.

2. What Information We Collect

We may collect the following personal information:

  • Your name, surname, and contact details (email, phone number)

  • Delivery or project addresses

  • Project preferences, design styles, or budget info

  • Images or measurements of your space (if submitted by you)

  • Payment-related information (via secure third-party processors)

We do not collect or store sensitive payment card details.

3. How We Collect It

We collect information when:

  • You contact us via form, email, or phone

  • You submit a design enquiry or request a quote

  • You sign up for a design package or service

  • You participate in consultations, surveys, or promotions

  • You browse our website (via cookies and analytics tools)

4. How We Use Your Information

We use your personal information to:

  • Communicate with you about your project or enquiry

  • Provide interior design services

  • Process payments and send invoices

  • Send styling tips, updates, or promotions (only if you’ve opted in)

  • Improve our website performance and client experience

We do not sell or rent your personal information to third parties.

5. Who We Share It With

We only share necessary information with:

  • Our team or contractors assisting with your design project

  • Trusted third-party platforms (e.g. DesignFiles, Sage, or QuickBooks)

  • Vendors or couriers for product sourcing and delivery

  • Legal or regulatory authorities when required by law

6. Data Storage & Protection

Your personal data is securely stored using encrypted platforms, password protection, and access controls. We take all reasonable steps to protect your information from loss, misuse, or unauthorised access.

7. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information

  • Ask for correction or deletion of your data

  • Object to processing or withdraw consent

  • Lodge a complaint with the Information Regulator of South Africa

To make a request, contact: info@zurainteriors.co.za

8. Cookies & Website Analytics

We may use cookies and Google Analytics to understand how users interact with our site and improve your experience. You may disable cookies via your browser settings.

9. Retention of Information

We retain your personal data:

  • For as long as required to deliver our services

  • For at least 5 years for financial and SARS compliance

  • Or until you request its deletion (where permissible)

10. Policy Updates

We may revise this Privacy Policy periodically. Updates will be published on our website, and continued use of our services implies acceptance.

11. Contact Us

For questions, concerns, or requests related to your privacy, please contact:

Zura Interiors Privacy Officer
📧 info@zurainteriors.co.za
📍 Cape Town, South Africa